How can we help?
Quick answers to common questions. Can't find yours? Write to us.
Getting started
How do I add a pet?
Open the pet switcher (your pet's photo at the top) and choose Add a pet. Cats and dogs can share one account.
Can I use Tumble on my own?
Yes. Everything works for one person. Sharing only appears if you invite someone.
Which devices does Tumble work on?
iPhone, iPad, Apple Watch and Android phones. Siri works on Apple devices.
Logging and reminders
How does the basket work?
Each pet has a few daily tasks. Every one you log drops a toy into that pet's basket for the day.
Can I add my own events?
Yes. Name it, pick a sticker, choose how often and whether to remind you.
Does it work offline?
Yes. Logs are saved on your phone and sync when you're back online.
Sharing
How do I share with a sitter?
Choose Add someone, pick Sitter or walker, set an end date if you like, and send the link or code.
What can a sitter see?
Only meals, walks and meds, plus house rules, the vet's contact and the emergency card.
How do I remove someone?
Open the people who help with your pet, tap their name and remove them. Their access stops straight away.
Health and the vet
How do I share a vet report?
In Care, tap Vet report. Pick the dates and send a PDF or a link that expires.
Is Tumble veterinary advice?
No. Tumble keeps records and shows red-flag signs so you know when to call. Always call your vet if you're worried.
Account and purchases
How do I restore a purchase?
In Settings, tap Restore purchases. Use the same Apple or Google account you bought with.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → Payments & subscriptions.
How do I delete my account?
In Settings, tap Delete account. This removes your data from our servers.
Still stuck?
Write to us and a real person will reply.
Email supportFill today's basket.
Every lesson, game, walk and meal you log drops a toy in the basket. Six toys and the day is done.
Scan with your phone
Your camera opens the right store for your phone.
